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OMQ · Legal

Privacy Policy

Last updated: September 17, 2026

This Privacy Policy explains how OMQ collects, uses, shares and protects information when you use the OMQ app, website and related services.

1. Information we collect

We collect information you provide, information generated through your use of OMQ, and limited technical information needed to operate the service.

  • Account and profile data: nickname, age or date of birth, gender, country, languages, interests, biography, photos, verification status and account identifiers.
  • Communications data: call invitations, call status, call history, safety reports and messages you choose to send to support.
  • Device and usage data: device model, operating system, app version, language, IP address, approximate region, crash logs, security events and feature interactions.
  • Purchase data: transaction identifiers, product purchased and virtual balance. Payment card details are handled by the applicable app store and are not received by OMQ.

2. Camera, microphone, photos and face verification

With your permission, OMQ accesses the camera and microphone for video calls, and your photo library or camera for profile photos. If identity or liveness verification is enabled, a selfie and verification signals may be processed to confirm that an account is operated by a real person and to reduce fraud and abuse. Verification data is not used for advertising or sold. Raw verification images should be deleted after verification is completed and, unless needed for a safety or legal investigation, no later than 30 days. The verification result may remain linked to the account while it is active.

3. Video calls and AI translation

OMQ processes live audio, video and translated text to deliver calls and real-time translation. OMQ does not record call audio or video by default. Translation text is intended for the active session and should be removed after the session ends, except for short-lived technical logs, content a user submits with a report, or information required for security and legal compliance. Automated translation may be inaccurate; users should not rely on it for emergencies, legal, medical or financial decisions.

4. How we use information

  • create and maintain accounts and profiles;
  • show relevant profiles and enable invitation-based calls;
  • provide live communication and translation features;
  • process purchases and maintain virtual balances;
  • detect fraud, enforce rules, investigate reports and keep OMQ secure;
  • provide support, troubleshoot issues and improve performance;
  • comply with legal obligations and protect users and the public.

5. Sharing and international transfers

We may share information with infrastructure, communications, translation, identity-verification, analytics, customer-support and payment service providers that process data for OMQ under contractual confidentiality and security duties. We may also disclose information when required by law, to protect safety or rights, or as part of a corporate transaction. Profile information you choose to publish is visible to other users according to your settings. OMQ does not sell personal information. Because OMQ supports cross-border communication, information may be processed in countries other than your own with appropriate safeguards required by applicable law.

6. Retention and deletion

We keep personal information only as long as needed for the purposes described above, while your account is active, and for a limited period afterward for security, dispute resolution, fraud prevention and legal obligations. You may delete your account from the Profile area in the app. Deletion removes or de-identifies account information, subject to information we must retain by law or for legitimate safety purposes. Backup copies may remain for a limited period before automatic deletion.

7. Your choices and rights

You can update profile details, manage photos and privacy settings, withdraw device permissions in system settings, block or report users, and delete your account in the app. Depending on your location, you may also request access, correction, deletion, portability, restriction or objection to certain processing. To make a request, email support@omq.app. We may verify your identity before completing a request.

8. Security, age and changes

We use administrative, technical and physical safeguards designed to protect information, but no system is completely secure. OMQ is intended for adults aged 18 and over and is not directed to children. We may update this Policy as OMQ changes; material updates will be communicated through the app or website. Questions can be sent to support@omq.app.